Updated 2 November 2020
TERMS AND CONDITIONS
& DATA PROTECTION
Please find all the information here.
Updated 2 November 2020
TERMS AND CONDITIONS
Please find all the information here.
Dear Retreat Leaders, Yoga Teachers, Participants
In case of any circumstances related to COVID-19 (Coronavirus) that affect your retreat, we’re offering options for retreat leaders, teachers and participants who have already booked a retreat.
Option 1: Postponing/Rescheduling. Any payments or deposits made can be applied to a new retreat date. You can postpone and reschedule your retreat for a future date up until the end of 2022, depending on availability. We are organizing the calendar to best serve everyone.
Option 2: Retreat voucher. If you don't have another date yet, you can receive a voucher for the amount paid to be applied to any future retreat in your name or as a new booking up until the end of 2022.
Please email us with your preferences at least one month before the set start date of your retreat.
We wish you peace of mind and lots of love,
The Lucia Yoga Team
Terms and Conditions
Please read carefully the terms and conditions between you and Lucia Yoga for all bookings. These terms and conditions apply equally to all participants of different nationalities. Your contract will be legislate by the justice of the Spanish state.
(A) Your payment of your yoga retreat is refundable up to 60 days before the start date of yoga retreat, after that date the course can be changed by another course or person according to our availability and discretion. Refunds of payments are charged at 200 Euros as a cancellation fee. Cancellation charges are detailed in paragraph 7.
(B) The reservation will not be considered effective until we confirm via email that we have received the deposit set correctly.
(C) Lucia Yoga does not store any banking data or share personal customer information with third parties.
(D) If you book a yoga retreat led by another teacher different to Lucia Yoga, booking conditions, rectification, cancellation and transport conditions apply in your case, the yoga instructor or center that organized the retreat deemed necessary. These conditions vary depending on the host or instructor who organized the retreat and will be provided at the time of booking.
2. PaymentLucia Yoga must receive the exact amount on the web at the time of booking, regardless of changes in currency or third party charges at the time of payment or transfer. If you choose to pay by bank transfer, please inform your bank that all transfer fees owed to charge you, to prevent that Lucia Yoga receive diminished amount.
Please indicate the yoga retreat, date and email. We will contact you when we have received the income. In case that you do not receive news from us, please contact us via email, telephone or other means.
(A) To share a room with a stranger if you are traveling alone and would like to share a room with another traveler to reduce your expenses, please provide at the time of booking via email gender preferences of the other person. If any other traveler requests for a room share, we will tell you as soon as possible. The amount you need to pay on arrival cash withdrawal will be recalculated, or in case you have already made a full payment by bank transfer, PayPal or credit card, you will be reimbursed for the differences for an individual or a double room, accordingly.
(B) All rooms are available on a first-come, first-serve basis. If you would like double occupancy and do not have a roommate, we will make efforts to pair you with another participant. Please note that if there is not another student to pair you with, you will be placed in a single occupancy room at that rate.
4. Your Travel Arrangements
All transport costs from home to our yoga retreat are not included in the price. Lucia Yoga is not responsible for any consequence stemmed by cancellations or delays of any travel company you hire, or any irregularity in the documentation required for the trip. Transportation to and from the yoga retreat are not included, unless we explicitly specify it.
5. Travel Insurance
It is your responsibility to have travel insurance that covers any activity proposed in the yoga retreat that you book as well as potential losses, cancellations, illness or damage and risks. Lucia Yoga informs you that you should bring the insurance policy in case of any emergency.
5.1 Your Health
(A) It will be only your responsibility to consult a doctor with knowledge of yoga to verify that you are in good health for yoga and other physical activities that Lucia Yoga books under your request. (E.g. mountain hiking, horse riding, etc.).
(B) We request that you inform us if you have any health problems before booking your place in our yoga retreat. If you do not inform us about your health problems, Lucia Yoga holds the right to cancel your reservation and will not refund any compensation. If you have health problems that may be affected by the activities of yoga retreat, Lucia Yoga reserves the right to advise you not to participate in it, and you could be denied participation if we believe there may be a risk for your physical or psychological health.
(C) If you feel any discomfort, pain or injury during any of the activities of the yoga retreat, the activity must stop as soon as possible and you must contact a member of Lucia Yoga. If you continue with the removal activities and there are chances of further worsening of the injury, Lucia Yoga reserves the right to deny your stay and participation in the yoga retreat, without returning the money.
(D) Although Lucia Yoga takes all necessary measures to ensure high standards of health and safety, some of our retreats may be located in rural areas where it is common to have unevenness in the ground, so we are not responsible for injuries suffered as a result.
(E) It shall be the responsibility of women who are between 12 and 28 weeks of gestation, send a letter written by her doctor that says she is fit to travel and is capable of performing the activities we offer. It is better that those pregnant women who wish to attend the yoga retreat have practiced yoga before.
6. Passports, visas and health requirements
It is the responsibility of all passengers, according to the type of passport you have, to check with the consulate where the application for tourist visa is required. Due to the fact that visa regulations and health requirements can change frequently, it is recommended that you check as soon as possible whether the application for tourist visas or health requirements is necessary. Lucia Yoga is not responsible if you or another passenger is traveling without proper health documentation or the correct passport or visa. In this case you should pay the costs of assistance to solve these problems. In addition you must make full payment of your yoga retreat, without receiving any refund or compensation from Lucia Yoga.
7. Cancellation by you
You can cancel your reservation at any time. You just can send us in writing on our email. The cancellation will take effect at the time Lucia Yoga will send an email confirming the cancellation of the reservation. Cancellation charges are 200 euros. If you cancel less than 60 days before the yoga retreat starts, you will lose your deposit or any amount paid completely. However, you can cede your place to another person who needs to contact us and end the payment of the yoga retreat as soon as possible to reserve her/his place.
Returns and refunds are usually performed within 15 working days after you receive our message of confirmation of the cancellation. Once the yoga retreat has begun, you can not return any partial retirement. If you have to leave earlier for some reason, Lucia Yoga can not repay any compensation. In terms of canceling the retreat once started, and you are covered by your travel insurance, it is required and suggested to make appropriate insurance claims.
We do not assume international bank transfer costs or any transaction fees for any kind of cancellation (Retreat bookings, Lucia Yoga Teacher deposit or others).
8. Amendments by Lucia Yoga
Sometimes Lucia Yoga can make some changes (example class times, yoga teacher or other arrangements). Lucia Yoga reserves the right to make changes at any time (example yoga teachers, class schedule, other activities, etc.). In the case of accommodation change we will do everything possible to offer you a room of similar category. In case of any other major changes, we will inform you as soon as possible, if it is possible before your travel starts.
9. Cancellation by Lucia Yoga
The yoga retreats of Lucia Yoga require a minimum of participants, if that goal is not reached Lucia Yoga reserves the right to cancel returning the full money to users. We reserve the right to cancel the yoga retreats in all circumstances, in which case we will refund 100% of the money received by each user in a maximum of 15 working days.
10. Our liability to you
(A) Lucia Yoga is responsible for ensuring that the yoga retreats we advertised on the website have the same service as the yoga retreat you pay for, and these services offered will be carried out under a standard of reasonable quality.
(B) Lucia Yoga does not accept any liability for cancellations, threat of war, or delays Changes Caused by war, terrorist actions or Threats industrial action, civil strife, closure of airports, technical problems to transport, natural disaster, staff cancellations, unforeseen Changes in your Circumstances, staff or other events beyond our control.
(C) Lucia Yoga is not responsible for any physical or psychological injury that you may have. You are responsible for the possible risks that you may have during a yoga lesson. We are not responsible for any medical or psychological condition that you can develop during the yoga retreat. We are not responsible for loss, damage or theft of personal belongings.
11. Group Bookings
When a booking is made on behalf of several individuals, the reservation made under the person signing on behalf of others is the responsible, being authorized by the other members. Each group member must pay his deposit. In case of special offer for groups, this discount will not be included in the deposit, it will be apply in the final price to be paid upon arrival at the yoga retreat or 60 days in advance by bank transfer. If any of the members canceled after 60 days before the start of the yoga retreat, you will lose your deposit unable to transfer money to any other member of the group, but you can invite someone else to take your place. If a member of the group canceled 60 days before the start of the yoga retreat, you may use this deposit to complete the payment of any other group members.
If you have any problem about your yoga retreat, please inform the manager as soon as possible and he/she will help you to correct the situation. Please understand that Lucia Yoga is not responsible for the behavior of individual members of the group or other users that share the room with you.
13. Legal Disclaimer
The information contained in this site is for general information on matters of interest. Given the changing nature of the rules, regulations and laws and chance of electronic communication, there may be omissions or misunderstandings on the information contained in this site. In this respect, this information is given with the understanding that the authors can not offer advice or services. Before taking any decision you should consult Lucia Yoga first.
Although we have made every effort to ensure the reliability of this information, all information provided on this website is offered at computer level, with no guarantee of accuracy or timeliness of the results obtained from the use of this information without guarantee for a particular purpose.
Never will Lucia Yoga partners, agents or employees will be liable to you or any other person for decisions made in relation to the information provided on this site, as well as for any damage as a result of it.
Lucia Yoga works with other's websites maintained by third parties over which Lucia Yoga has no control. Therefore we are not responsible for the information appearing on these other sites.
14. Data Protection.- Policy and Privacy Notice:
Cookies and IP addresses Collected by this Website
We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We may also collect your device’s IP address as part of the basic functioning of this website. We do this to allow the website to function properly and to collect anonymous information about how this website is used, through Google Analytics.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Personal Data Collected at the Time of Booking a Lucia Yoga Retreat
A certain amount of personal data is collected by Lucia Yoga at the time of booking. This is for the purposes of meeting Insurance Company criteria as well as for your health and safety at yoga. Health information is also used to tailor sessions to suit your individual needs.
Information submitted by paper form is added to the online Paypal booking system and then stored securely. There is an opt-in for this on the paper form, and you are able to request that your information is not stored online. In which case your details will not be added to the booking system and your paper form will be kept securely by Lucia Yoga, for the time determined by the Insurance Company.
We keep a record of my customer’s data and registrations for seven years after your last retreat with us.
If you wish to alter any of your data, review how it is used or wish to request its return to you, please contact Lucia Yoga on [email protected] or +34 655 13 92 53 (Antonio)
You may, of course, decline to submit personally identifiable information to Lucia Yoga, in which case Lucia Yoga may not be able to provide certain services to you.
How I use your Contact Information
When booking either online, or on paper, you will be asked to sign a disclaimer. In doing so you are agreeing to your email and phone number being used by Lucia Yoga to inform you of retreat changes, service updates directly relating to the service you have booked.
You may, of course, decline to submit your email and phone number to Lucia Yoga, which in some cases may mean that Lucia Yoga is not be able to provide certain services to you.
If you do not wish to submit your email, and therefore are unable to book online, you can book your class by contacting me on +34 655 13 92 53.
Lucia Yoga Mailing List
I may, from time to time, use your phone number to contact you about urgent retreat changes or to inform you for any retreat logistic or organization. I will only do this if you have booked the retreat in question, or added yourself to the waiting list. If you do not wish me to contact you in this way, please inform me in person or by emailing [email protected]
Emergency Contact Information
Emergency Contact information is collected solely for use in an emergency, should Lucia Yoga need to contact your next of kin or give this information to the emergency services. This is the only information that would be shared with a third party, and only in the context of an emergency.
Notifying you of Changes to this Notice
If there is a change to Lucia Yoga privacy notices or how we use your data we shall contact you via email notice, written or hard copy notice, or through conspicuous posting of the notice on my social media channels and via the Booking System. I reserve the right to determine the form and means of providing notifications to you, and you may have opted out of certain means of notification as described in this Privacy Notice.
Links to Other Web Sites
Lucia Yoga is not responsible for the practices employed by websites linked to or from Lucia Yoga, nor the information or content contained in them. Please remember that when you use a link to go from Lucia Yoga to another website, our Privacy Notice is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.
Changes to Our Privacy Notice
Lucia Yoga may update its Privacy Notice from time to time, and so you should review this Notice periodically. When we change the notice in a material way, we will update the ‘last modified’ date at the top of this Privacy Notice. Changes to this Privacy Notice are effective when they are posted on this page. If you have any questions about this Privacy Notice, the practices of this site, or your dealings with this website, please contact Antonio Escobar at [email protected] or +34655139253
If at any time you feel that there is an issue with the way Lucia Yoga handles your data then you can contact the ICO (Information Commissioner’s Office).
Data Protection Law means that you have extensive rights regarding the collection, storage and use of your data.
Under the GDPR (General Data Protection Regulation) you have the following rights as an individual regarding your data:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
If you would like to find out more about these rights, or if you would like to report a breach of them then you can contact the ICO (Information Commissioners Office)
or call their helpline on 0303 123 1113
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Who we are
Our website address is: www.luciayoga.com.
LUCIA YOGA, C.B.
11500 EL PUERTO DE SANTA MARIA (CADIZ)
Travel Agency Identification Code by Andalusian Goverment Tourism Department, Spain (CIAN): 11-6867-2